Privacy Policy

1. Who We Are

Nene Valley Gardening
Based in the United Kingdom
Providing professional gardening services

If you have any questions about this policy or how we handle your data, you can contact us at:
📧 nenevalleygardening@gmail.com
📞 07588097379
 

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact details (name, email address, phone number)

• Address (for the location where gardening services are provided)

• Communications (emails, messages, or feedback you send us)

• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We only use your personal data when the law allows us to. Common uses include:

• To respond to enquiries or provide quotes

• To schedule and carry out gardening services

• To send service-related updates

• To improve our website and customer experience

• To comply with legal obligations

We do not use your information for marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you voluntarily provide your details

• Contract – to provide services you have requested

• Legal obligation – to meet regulatory requirements

• Legitimate interest – to run and grow our business

5. Data Sharing

We do not sell or rent your data. We may share your information with:

• Service providers who assist with our business operations (e.g. IT support)

• Law enforcement or regulators if required by law

All third parties are required to respect the security of your personal data.

6. Cookies and Website Analytics

Our website may use cookies to:

• Track website traffic and performance (e.g. via Google Analytics)

• Improve user experience

You can manage cookie preferences through your browser settings.

7. How We Protect Your Data

We take reasonable steps to protect your information, including:

• Secure storage and access controls

• Regular updates and security practices

• Limiting access to your data on a need-to-know basis

8. How Long We Keep Your Data

We only retain your personal data for as long as necessary:

• To fulfil the purpose for which it was collected

• To satisfy legal or accounting requirements

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or request restriction

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please get in touch at:

📧 nenevalleygardening@gmail.com
📞 07588097379